Privacy Policy.

Last updated: August 21, 2026

1. Who We Are

RouteX Transportation LLC ("RouteX," "we," "us," or "our") is a ground transportation company headquartered at 10060 Brecksville Rd, Brecksville, OH 44141, USA. This Privacy Policy describes how we collect, use, and protect information when you visit routextransportationllc.com (the "Site"), submit forms, use our chat, or communicate with us, including by SMS/text message.

2. Information We Collect

• Contact and quote forms: name, email address, phone number, company name, shipment details (such as origin and destination ZIP codes), and any message you provide.
• Driver applications: name, phone number, email, city/state, driver and equipment type, vehicle information, CDL class, endorsements, experience, availability, and other information you choose to provide.
• Chat: messages you type into our website chat and, if you request a callback, the name and contact details you provide together with the chat transcript.
• Technical data: basic analytics such as pages visited, approximate location (country/region), device and browser type. We do not use this data to personally identify you.

3. How We Use Information

• To respond to quote requests, inquiries, and callback requests;
• To review and process driver applications and conduct driver onboarding;
• To coordinate shipments and provide operational transportation communications;
• To operate, secure, and improve the Site;
• To comply with legal obligations.

4. SMS / Text Messaging Program

With your consent, RouteX Transportation LLC sends SMS messages regarding driver onboarding, load and shipment information, pickup and delivery coordination, shipment status and ETA updates, appointment information, point-of-contact information, document requests, and other operational transportation communications.

• Consent: You opt in to SMS messages by checking the SMS consent box on our forms or by otherwise providing your prior express consent. Consent is not a condition of any purchase or of employment/engagement.
• Message frequency: may vary depending on your interaction with us.
• Fees: Message and data rates may apply. Contact your wireless provider for details about your plan.
• Opt out: Reply STOP to any message to opt out at any time. After opting out, you may receive a single confirmation message.
• Help: Reply HELP for assistance, or contact us at info@routextransportationllc.com or +1 (440) 447-7478.

No mobile opt-in data sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the messaging service itself (e.g., our SMS service provider acting on our behalf).

5. How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate the Site and our communications — such as website hosting, form processing, AI chat processing, email, and SMS delivery providers — and only to the extent needed to provide those services. We may also disclose information if required by law.

6. Data Retention

We retain form submissions, applications, and communications for as long as needed for the purposes described above, and as required by applicable transportation, employment, and tax regulations.

7. Security

The Site is served over HTTPS. We use reputable service providers and limit access to personal information to those who need it to perform their duties. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.

8. Your Choices & Rights

• Opt out of SMS at any time by replying STOP.
• Request access to, correction of, or deletion of your personal information by emailing info@routextransportationllc.com.
• Depending on your state of residence, you may have additional privacy rights; we will honor valid requests as required by applicable law.

9. Children

The Site is intended for business use and for individuals 18 years of age or older. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version. Material changes will be posted on this page.

11. Contact Us

RouteX Transportation LLC
10060 Brecksville Rd, Brecksville, OH 44141, USA
Email: info@routextransportationllc.com
Phone: +1 (440) 447-7478